AUTO HOME BUSINESS MOTO RV CLASSIC CAR LIFE TRAVEL & HEALTH

FAQs

Is there a cost for getting my quotes?

Absolutely not. KTX has partnered with Kanetix.ca in order to provide a free online service where you can get unbiased quotes - sorted by price - for auto, home, commercial, motorcycle, RV and collector car insurance. There is no cost to use the online quote service or to call our toll-free customer service number for help:
1 866 456-6620.

I'm interested in one of the quotes I received. Are there any fees?

No. The quotes you get from the online quote comparison service are based on the details you provide and information from the insurance companies - nothing else. The quoting service is free to you, regardless of whether you buy or not.

How do I compare quotes?

It's easy! Use the “slice-of-life” wheel to select the insurance product that interests you, select “Request a Quote”, complete the online questionnaire, then click on "Get Quotes!" It's really that easy. And once you're on the quote comparison page, depending on the insurance provider you select, you can either apply online or call to proceed with your request.

What do I do if I'm interested?

It depends on the insurance company you've selected.

If the company offers the "Call Us" option, phone us here at 1 866 456-6620, during our regular business hours, Monday to Thursday 8:00am to 8:00pm and Friday 8:00am to 6:00pm, to speak to a licensed insurance broker. The broker will confirm your rate and discuss any questions you may have.

If the "Apply Online" feature is offered, you can complete your insurance request and enter your details right away over the Internet. Your details will then be forwarded to a licensed broker. Once your quote details have been confirmed, the broker will contact you by telephone or email.

What do I do now that I've completed my Request for Coverage?

Your details will be forwarded to a licensed broker. Once your quote details have been confirmed, the broker will contact you by telephone or email. If you have any questions, please call us here at 1 866 456-6620, during our regular business hours, Monday to Thursday 8:00am to 8:00pm and Friday 8:00am to 6:00pm, to speak to a licensed broker.

I'm moving and I want to get an insurance quote on my new home?

If you have the postal code for your new home you can easily get a quote using our website by selecting home insurance from the “slice-of-life” wheel and by then clicking on “request a quote”. Be sure to enter the postal code for the new home and, if possible, have the specifications of your new home handy.

I found a rate that is lower elsewhere. Why is that?

We offer quotes from many of Canada's leading insurance companies, but not all of them. If you have a rate through a group program or enjoy discounts from your current provider because you're a long-standing customer, you may find a better rate elsewhere. However, as rates change all the time, it’s best to check back with us often.

There could be a number of other reasons why what you're paying now with your current insurer and the rates you obtained online are different. In most cases, it can be narrowed down to the options chosen online differing from those of your current policy. Example, for an auto insurance quote:

The year, make and model of the vehicle differs.
Deductibles are set to different levels, or additional optional coverages were included on the quote inadvertently.
The annual commute and business kilometres entered (if applicable) differs.
Driving history information like tickets or accidents differs.
The license date(s) and insurance history information differs.
The quote you obtained includes information not yet reflected on your current policy.
Discounts, like the multi-line discount, have not been included in the quote.

I can't find my vehicle in the pick list. Why?

Most vehicle makes and models are available on the website. However, the following scenarios may occur:

  • Your vehicle's model year is older than the oldest year available in the list. Continue with your quote, only select the same or closest model of the first available year. The reason for this is that often when the car is slightly older (say from the late 80's or early 90's), the premium difference between one year over the other (for example between a 1990 and 1991 model) is often minimal. When you are confirming your rate with the licensed insurance broker, they can update the year of your vehicle and let you know of any rate adjustments.
  • It's a brand new vehicle. If the vehicle you're looking to get a quote for is brand new on the market, select the same or closest model from the previous year and continue with your quote. Then, when you are confirming your rate with the licensed insurance broker, they can update the year of your vehicle. They will also at this time let you know of any rate adjustments, if it is necessary.
  • Your vehicle is an antique, classic or collectible, has been appraised and is driven less than 5000km per year. If this describes your vehicle, you should use the collector car quote maker. Simply select collector car from the “slice-of-life” wheel and click on request a quote.

If you're not sure which model is comparable to the one you're looking to quote, give us a call. We'd be more than happy to assist you. Please call us here at 1 866 456-6620, during our regular business hours, Monday to Thursday 8:00am to 8:00pm and Friday 8:00am to 6:00pm, to speak to a licensed broker.

How do I know what auto coverage to choose?

The online quote comparison tool makes sure your quote includes all the mandatory coverages legally required in your province. The others are optional and should be selected based on your individual needs. You can always refer to your existing auto policy for help, or you can confirm your choices with a licensed insurance broker when you request a policy.

How do I contact KTX Insurance Solutions?

You can contact us by calling one our licensed insurance brokers at 1-866-456-6620, during our regular business hours, Monday to Thursday 8:00am to 8:00pm and Friday 8:00am to 6:00pm.

Or by sending us an email at: questions@ktxinsurancebrokers.ca

I need to update my policy, how do I go about doing this?

As a customer of KTX, you can call our Service Team to make changes to your policy or to discuss any coverage concerns you may have. Call us to change your vehicle, update your address or payment information, add new drivers or to ask any questions you may have about your insurance policy or coverage options.

Monday to Friday from 8am to 5pm

416 585-2918 locally
1 866 456-6620 toll-free

After hours?

Let’s say you want to report that change of vehicle or address after hours. Just remember that we need to verify all the details before binding coverage. That said, you can always leave us the details in a voicemail. We make it our priority to contact you on the next available business day if you happen to leave a message overnight. In fact, if you ever need to leave a message with us during the business day, we’ll get back to you within the hour.

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