We understand that many are struggling financially during this pandemic. If your job had been affected due to COVID-19, Gore Mutual has made arrangements to help you tide over these tough times.

Billing and Financial Relief

  • One-Time Payment
    • For all customers who had an auto policy as of April 9th 2020, a one-time payment equivalent to 20% of your three months of premium will be sent by cheque.
  • Non-Sufficient Funds (NSF) Information
    • If your payment comes back NSF (non-sufficient funds), there will be an automatic second attempt within 5 days of the original payment date.
    • If the second attempt does not go through and this is the first missed payment, then the payment will double up next month.
    • If a payment does not go through, Gore may waive your NSF fees and put a hold on the account so it does not get cancelled.
  • Delaying a Payment
    • If you know you may not make your next payment, Gore may accommodate by
      • Delaying the withdrawal date
      • Doubling up your payment on the next month or
      • Equalizing the payment over remaining installments.
    • To inquire about delaying a payment, please contact us at 1-866-456-6620.
  • Switch your Payment Plan
    • You can switch your pay plan upon renewal between annual, 3 pay or monthly.

Financial Relief

  • During this pandemic, our lifestyles have changed and that may include our driving habits. At KTX, we want you to be aware of all your options when it comes to your auto policy.
  • Some driving habits that could positively influence your premium are:
    • No longer commuting to work
    • Lower annual kilometers driven
    • Parking one or more of your vehicles safely as you are no longer using it and would like to reduce coverage to comprehensive only
  • Give us a call at 1-866-456-6620 if any of these situations apply to you and we can review and update your auto insurance policy accordingly.

Underwriting and Coverage Response

  • Gore is offering personal liability and property coverage up to $5000 for home office on all existing personal property policies at no additional premium. Coverage will be effective until July 25th, 2020.

How to Make a Payment

  • To make a missed payment using your credit card, please call us at 1-866-456-6620.

Additional Resources

  • For additional information please visit the Covid-19 Page on their website.

We want you to know that KTX Insurance Brokers is here to help and answer any of your questions or concerns.